Task: Analyze And Report Measurements For Access Management
In this task, all the agreed Access Management measurements are captured and analyzed.
Relationships
RolesPrimary: Additional: Assisting:
Outputs
Main Description

The Request Fulfillment Manager must monitor the Access Management Key Performance Indicators (KPIs) as committed in the contract.

Examples of Key Performance Indicators for Access Management include:

  • Number of requests for access (Service Request, RFC, etc.)
  • Number of accesses granted /rejected
  • Number of incidents requiring a reset of access rights
  • Number of incidents caused by incorrect access settings
  • Backlog/ pending access requests.

The Request Fulfillment Manager should review and analyze the KPIs. In case of misses, perform root cause analysis and identify corrective actions for the same.
The Access Management Report should be communicated to the Engagement Manager and other relevant stakeholders.